Terms & Conditions

Last updated: Dec 2025

Introduction

By accessing or using Willy's website or placing an order through our services, you agree to be bound by these Terms & Conditions. Please read them carefully before using the website or placing an order.

Use of Our Services

  • You must be at least 18 years old or have permission from a legal guardian to place an order.
  • You agree to provide accurate and up-to-date information when using our services.
  • Willy's reserves the right to refuse service or cancel orders at its discretion.

Orders & Availability

  • All menu items are subject to availability.
  • Prices, menu items, and promotions may change without prior notice.
  • Images shown on the website are for illustration purposes only.

Pricing & Payment

  • All prices are displayed in EGP and include VAT unless stated otherwise.
  • Payment methods may include cash on delivery, credit/debit cards, or other available options.
  • Willy's is not responsible for delays or issues caused by third-party payment providers.

Delivery & Pickup

  • Delivery times are estimates and may vary based on location, traffic, or order volume.
  • Accurate delivery details must be provided to avoid delays.
  • Willy's is not responsible for failed deliveries due to incorrect address or contact information.

Cancellations & Refunds

  • Orders may not be canceled once preparation has started.
  • Refunds, if applicable, will be processed according to Willy's refund policy.
  • Any issues with your order should be reported as soon as possible.

User Accounts

  • You are responsible for maintaining the confidentiality of your account information.
  • Willy's is not liable for unauthorized access resulting from your failure to protect your account details.
  • We reserve the right to suspend or terminate accounts that violate these terms.

Intellectual Property

All content on this website, including logos, images, text, and design elements, is the property of Willy's and may not be used or reproduced without prior written permission.

Limitation of Liability

Willy's shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or services.

Changes to These Terms

Willy's may update these Terms & Conditions at any time. Continued use of the website after changes means you accept the updated terms.